NanceNotes
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Merchant Policy

How to order:
Phone: 415-824-6128
Fax: 415-824-6128
Email: nancen@earthlink.net
Online orders: http://www.nancenotes.com/
Shipping limits: We will ship to the US including Alaska and Hawaii plus Europe and Canada.
Customer guarantee: We guarantee you will be satisfied with your purchase from NanceNotes, to include notecards, prints, original art and commissioned pictures except in the case of original art commissioned by you, the deposit is non-refunable. See return policy for details.
Return policy: You may return an item for refund or replacement within 30 days of the shipment date. Shipping and handling charges are non-refundable as are deposits for commissioned art. All returns must be accompanied by the packing slip.

When you return an item, follow the instructions on the packing slip, and most importantly, please indicate the reason for the return.

You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.

Your packing slip will indicate where you need to send your return.

In general, though, you may return merchandise to:
NanceNotes, 351 Mississippi Street, San Francisco, CA 94107

If you have any questions regarding your order,
please feel free to contact us at: 415-824-6128
or at Returns@nancenotes.com.
Payment options: We gladly accept checks, money orders, Mastercard and VISA for mail order transactions. Fax, phone, and online orders are limited to major credit cards. Sorry, we cannot accept C.O.D. orders.
 
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